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Next-Generation Competence Center (Part III): Aligning Business And IT

In my previous article in this series, I examined the question: “Where is the business going, and consequently, what should the role of IT be?” In this article, I will share an approach to align the business and IT strategy in a way that will keep the promise of long-lasting corporate brand identity. You can say,Continue reading “Next-Generation Competence Center (Part III): Aligning Business And IT”

Next-Generation Competence Center (Part II)

The role of IT: Where business goes, IT follows In this article, we’ll start by determining which moment your company is living—i.e., where is the business going, and consequently, what should the role of IT be? To clarify the debates around competence center best-fits and how business needs and business strategy should shape the goalContinue reading “Next-Generation Competence Center (Part II)”

Next-Generation Competence Center (Part I)

A Competence Center (CC) is the portion of a company that organizes and leverages business and IT knowledge for a specific purpose. People with the right competence, using documented processes and supported by appropriate tools, should be able to provide most (not all) of the answers that the internal or external customer may ask, providedContinue reading “Next-Generation Competence Center (Part I)”

What employees say to us about automation and skills restoration

There is more focus than ever on the impact of automation on work and what it will mean for jobs. There are certain types of routine work on the front lines, including analytical activities for administrative assistants and bankers, manual jobs for warehouse assistants, assembly line workers, and delivery drivers. Many tasks are likely toContinue reading “What employees say to us about automation and skills restoration”

Business Development

Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, markets, and relationships. Business development can be taken to mean any activity byContinue reading “Business Development”